We ship from our warehouse in Brisbane Australia. All of our products are imported from South Korea.

Once your order is shipped, you will receive a confirmation email from athenabeauty.shop , containing your tracking number. You can easily monitor the progress of your order through our trusted partner couriers.

Yes we do! Simply put your designated PO Box or Parcel Locker in the ‘Shipping Address’ section.

Please contact our Customer Service Team as soon as possible by sending an email to
customerservice@athenabeauty.shop
We are able to make changes to delivery addresses as long as you contact us BEFORE your order is shipped out.

In the event that you wish to make changes to your address after your order has been shipped out, please also contact us at customerservice@athenabeauty.shop
so that we can do our best to find a solution for you.

However, once the parcel has left our warehouse, it will be difficult to redirect the parcel to a different address. As such, kindly recheck and confirm that the right address has been entered before placing the order.

Orders that are returned to us due to address errors and need to be sent back to the intended recipient will incur an administrative fee of $20.

If you have received an item that you did not order or have any missing items from your order, please take a photo of the items you have received and send an email to

customerservice@athenabeauty.shop

with your name, order number and details of items you received instead or did not receive.

Don’t worry! We are happy to provide you with exchange or store credit for items you purchased from us. Please note, the products must still be in their original, unused and saleable condition. Our team will assess each individual product returned before providing you with exchange or store credit. Simply send us an email at
customerservice@athenabeauty.shop
within 30 days of your date of purchase.

SALE & PROMOTIONAL items DO NOT fall under our returns policy with change of mind, due to the safety and hygiene of our customers.

If you have changed your mind about your purchase BEFORE your order is dispatched, you may be eligible for a full refund. Please email us as soon as possible at
customerservice@athenabeauty.shop

Please refer to our Refund Policy page for details relating to refunds/returns

Please refer to our Shipping Policy page for details relating to shipping